About the 2019 authors
Dimple Agarwal is the global leader of Organization Transformation and Talent for Deloitte’s Human Capital practice, and also leads Deloitte Consulting’s own talent agenda in the United Kingdom. She consults at the C-suite level on operating models and organizational design, HR and talent strategies, leadership strategies and development, and major transformation programs in the space of M&A, culture, and digital. In her 23 years of consulting, she has worked in the United Kingdom as well as in many Asian, African, and European countries. Agarwal holds a bachelor’s degree in psychology and a master’s degree in human resources.
Josh Bersin founded Bersin & Associates, now Bersin, in 2001 to provide research and advisory services focused on corporate learning. A frequent speaker at industry events and a popular blogger, he has been named one of HR’s top influencers by multiple commentators. Bersin spent 25 years in product development, product management, marketing, and sales of e-learning and other enterprise technologies. He has a BS in engineering from Cornell, an MS in engineering from Stanford, and an MBA from the Haas School of Business at the University of California, Berkeley.
Gaurav Lahiri leads Deloitte India’s Human Capital consulting practice. He works with clients to align their organizations with their strategic agenda, including reviewing strategies, designing organization structures, implementing talent management programs, and formulating reward strategies to drive performance and motivation. Lahiri co-authored the 2007 book The Indian CEO: A Portrait of Excellence and has authored several papers on post-merger integration and change management. He graduated with honors in mathematics from Delhi University and holds an MBA from the XLRI School of Management.
Jeff Schwartz, a principal with Deloitte Consulting LLP, is Deloitte’s global leader for Human Capital Marketing, Eminence, and Brand and the US leader for the Future of Work. He is the US leader of the Innovation Tech Terminal (ITT), linking the Israeli start-up ecosystem with global clients. Schwartz is an advisor to senior business leaders at global companies, focusing on business transformation, organization, HR, talent, and leadership. He has lived and worked in the United States, Russia, Belgium, Kenya, Nepal, Sri Lanka, and India, and was based in Delhi and Mumbai from 2011 to 2016. He launched Deloitte’s Global Human Capital Trends research in 2011. Schwartz has an MBA from the Yale School of Management and an MPA from Princeton’s Woodrow Wilson School of Public and International Affairs.
Erica Volini is the US Human Capital leader for Deloitte Consulting. Throughout her 20-year career, Volini has worked with some of the world’s leading organizations to link their business and human capital strategies. She is a frequent speaker on how market trends are impacting HR organizations and the HR profession as a whole. Within Deloitte, she is a member of Deloitte Consulting’s management committee. Volini has a bachelor of science in industrial and labor relations from Cornell University.